PRIVACY POLICY

 

Your privacy is important to us. This Privacy Policy explains how Akhi Retreats collects, uses, stores, and protects your personal information when you visit our website or book a retreat with us.

Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Payment information (processed securely through trusted third-party providers such as Stripe. We do not store your full card details.)
  • Emergency contact information
  • Health and dietary information relevant to your safety during the trip
  • Passport details and other identification documents (where required for permits, border requirements, or local authorities)
  • Booking history and trip preferences
  • Technical information collected through our website, including:
    • IP address
    • Browser type
    • Device information
    • Pages visited

How We Use Your Information

We use your personal information to:

  • Process bookings and payments
  • Contact you regarding your booking and provide important trip updates
  • Share safety information before and during your adventure
  • Assess your suitability for certain activities to help ensure your safety
  • Obtain camping permits and other required permissions from local authorities by providing passport or identification details where necessary
  • Improve our services and enhance your experience with Akhi Retreats

Payment Security

All online payments are securely processed through trusted third-party payment providers. Akhi Retreats does not store your full payment card details on its own systems.

Data Protection

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.

Information Sharing

Your information will only be shared when necessary, including:

  • Trusted payment providers
  • Local authorities where permits or legal requirements apply
  • Emergency services if required for your safety

We do not sell or rent your personal information to third parties.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Akhi Retreats through the contact details provided on our website.